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UK clinic highlights hospitals’ role in patient experience, satisfaction

Oct 17, 2013: A cancer survivorship clinic in a UK hospital proves the significant role hospitals play in patient experience and satisfaction, The Guardian reports.

Hammersmith Hospital, a 349-bed facility in West London, established the clinic to address the effects a cancer diagnosis has on patients regardless of outcome, according to the article. The clinic manages cancer patients' non-surgical needs and worries, and provides patients with a "concerns checklist" they can use to give feedback about physical, spiritual, practical, emotional or family/lifestyle-related problems.

Outside link:
Use of more personal information in EHRs to promote an empathy-based approach to patient experience and satisfaction